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| (excluding meals and snacks) |
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| Delivery of meals, please click here. |
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| Please read the following information below before you purchase merchandise on this website. |
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| Returns/Exchanges: |
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| Items purchased online may be returned within 7 days with receipt for an exchange or store credit only with the following exceptions. |
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We do not accept returns or exchanges on custom orders, Personalised pet t-shirts, |
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personalized pet towels and sale priced merchandise. |
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| All items being returned or exchanged must be in its original packaging with all price tags attached, unused and in sellable condition. |
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| You are fully responsible for shipping the item back to us in its original packaging and we do not accept responsibility for lost or damaged packages. |
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| Returns/Exchanges Process: |
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| 1) Please call wahfugu at +852 9497 3221 to inform us of the return in order for us to recognise the return. |
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| 2) If the return is recorded, you will be given an authorization number. Please write it on your package and on the copy of the purchase receipt being sent. Please indicate whether or not you would like a store credit or if you would like to exchange it for another item. We will charge you an additional shipping fee for this. We will notify you of the shipping fees prior to dispatch. |
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| 3) Please use a shipping method that issues a tracking number for the package (Local Post Office Recorded Mail, DHL, UPS, FedEx, with Delivery Confirmation). Return freight will not be reimbursed. |
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| 4) Please ship your package to the following address: |
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| Wahfugu
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| 5/FL Bartlock Centre, 3 YiuWa Street, Causeway Bay, Hong Kong. |
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| Damaged/Defective Items: |
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| If you receive an item that is defective, you MUST contact us with the specific issue within 24 Hours of receipt so we may exchange the item for its exact replacement. No Exceptions will be accepted. |
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| Items damaged in transit must be reported with 24 hours of receipt. Your assistance will be required during the claim process. |
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| Items damaged by your pet are non-returnable and will be considered a complete loss. We do not repair or replace items damaged by your pet. The merchandise sold on our online store does not guarantee to withstand your pets behavior. |
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| Shipping: |
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| All items with delivery addresses within Hong Kong are either hand couriered or sent via Hong Kong Post. All goods shipped overseas are sent via HK Speedpost or DHL. |
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* Oversized and overweight packages may incur additional charges and service restrictions.
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